Frequently Asked Questions

Orders

If you have placed an order but not yet received an email saying your order has shipped, contact us and we will do our best to accommodate you. If the order has already shipped, cancellations or changes are no longer possible. If you are trying to make an exchange after you have placed your order but before it has shipped, we will cancel your order and have you re-order the new item you are wishing to purchase.

Shipping

Any domestic order over $100 ships FREE using UPS Ground or USPS Priority Mail and ships from Southern California. Shipping times vary depending on your location and take approximately 2-7 days* in transit. Please allow up to 5 business days for order processing / packing. *Note these times are our best estimate. There may be delays during the holiday season.
Unfortunately at this time we can not offer expedited shipping at checkout. If you have a specific request please contact us and we will do our best to accommodate.
We've all been there and it's the worst. That's why we recommend adding Route shipping insurance to your order at checkout. Unfortunately, shipping issues do happen and with Route, if your item doesn't arrive they will replace any item that was lost in transit or stolen upon arrival. Without using Route, Morrow is not responsible for replacing items that have shipped out on our end but have not been received by the customer.
Unfortunately, we are not able to offer international shipping at this time. If you are a store that would like to make an international wholesale order, please contact us.

Returns

You may return an unused item in its original packaging (including hang tags) within 30 days after you place your order. If you have questions about returns or are unsatisfied with your items, please contact us.
Good news: returns are easy and domestic shipping is FREE*. Your order will come with a pre-printed, pre-paid return label in the box. Take your unused item in its original packaging to your nearest UPS Drop Off location, and we will refund the order once we receive and review it. *Please note we can not provide free return shipping on rugs and we do not accept returns on swatches.

Gifting

We are happy to help you give the gift of Morrow Soft Goods. Enter your gift message in the "View Cart" window or contact us with any specific requests for corporate gifting, expedited gifting, etc.
Yes we do! Please see our online gift card for purchase available here.

Care Instructions

Please see individual product pages. Care Instructions for each product are available below the Details section.

Manufacturing

We work with factories across the globe that have the highest level of social and environmental sustainability and integrity. Please see our Sustainability page for more information. Have more questions? Please contact us.

Swatches

Yes! We have individual swatches of our Heirloom Linen and Organic Matte Sateen available for purchase here.